Privacy Policy

Gatlinburg's Best Cabins ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or interact with our services.

By using our website and services, you consent to the data practices described in this policy. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We collect information you provide directly to us when making a booking or inquiry, including:

• Contact Information: Name, email address, phone number, and mailing address
• Booking Details: Check-in and check-out dates, number of guests, cabin preferences, and special requests
• Payment Information: Credit card details, billing address, and transaction information (processed securely through third-party payment processors)
• Communication Records: Emails, messages, and other correspondence with our team
• Guest Information: Names of additional guests staying at the property when required

We may also automatically collect certain information when you visit our website, including:

• IP address and device identifiers
• Browser type and operating system
• Pages viewed and time spent on our website
• Referring website addresses
• General geographic location based on IP address

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process Reservations: To complete and manage your cabin booking, including confirmations, modifications, and cancellations
• Guest Communication: To contact you regarding your upcoming stay, check-in instructions, property access details, and important updates about your reservation
• Customer Service: To respond to your inquiries, questions, and requests for assistance
• Payment Processing: To process payments and prevent fraudulent transactions
• Property Management: To coordinate housekeeping, maintenance, and other services related to your stay
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Service Improvement: To analyze website usage and improve our services, website functionality, and guest experience
• Marketing Communications: To send you promotional offers, updates about our cabins, and information about future booking opportunities (with your consent)

3. Marketing Communications

By booking through our website, you acknowledge and consent that we may use your contact information to:

• Send you information about your upcoming stay, including check-in details, property information, and important reminders
• Contact you regarding future booking opportunities, special offers, promotions, and discounts on our cabin rentals
• Share news about new properties, seasonal availability, and exclusive deals for returning guests
• Send you relevant travel tips, local event information, and recommendations for your Gatlinburg experience

If you provide us with your phone number, we may use it to contact you via phone call or SMS/text message regarding your current reservation or future stay opportunities. You may opt out of future SMS messages at any time by replying "STOP" to any message or by contacting us directly.

4. We Never Sell Your Data

We are committed to protecting your privacy and maintaining your trust. We do not sell, rent, lease, or trade your personal information, including your name, email address, phone number, or any other contact details, to any third party for their own marketing or commercial purposes.

Your data is used solely to facilitate your booking, communicate with you about your stay, and—with your consent—to inform you about future opportunities to book with Gatlinburg's Best Cabins directly. We do not share your contact information with third-party marketers, advertisers, or data brokers.

5. Data Sharing & Disclosure

We may share your information only in the following limited circumstances:

• Service Providers: We work with trusted third-party companies to help us operate our business, including payment processors, property management software, and communication platforms. These service providers are contractually obligated to keep your information confidential and use it only for the specific services they provide to us.
• Property Operations: We may share necessary guest information with housekeeping staff, maintenance personnel, and property managers to ensure your cabin is properly prepared and maintained during your stay.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you of any such change and your choices regarding your information.

We do not share your personal information with third parties for their own direct marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmitted through our website
• Secure payment processing through PCI-compliant third-party payment processors
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates to our systems
• Secure storage of electronic and physical records

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to taking reasonable steps to safeguard your data.

7. Your Rights & Choices

You have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions
• Opt-Out: You may opt out of marketing communications at any time
• Data Portability: Where applicable, you may request a copy of your data in a structured, commonly used format

To exercise any of these rights, please contact us at info@gatlinburgsbestcabins.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

California Residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have additional rights including the right to know what personal information is being collected, the right to delete personal information, and the right to opt-out of the sale of personal information. As stated above, we do not sell your personal information.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide personalized content and recommendations

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Third-Party Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our website.

We use third-party services for:

• Payment processing (e.g., Stripe, PayPal)
• Booking management and calendar synchronization
• Website analytics (e.g., Google Analytics)
• Communication and customer service tools

These service providers have their own privacy policies governing their use of your information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@gatlinburgsbestcabins.com. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website
• For significant changes, provide additional notice through email or a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: